Chief Executive of the Driver and Vehicle Licensing Authority (DVLA), Mr Kwasi Agyeman Busia, last Friday paid a working visit to Kumasi office to ascertain the level of work in the region.
The visit was to ensure that the operational centres of the Authority works to the satisfaction of the general public, also to ensure transparency in their work.
Busia said the clients’ are short-changed by the middlemen who approach to assist thereby giving them fake documents including drivers licence.
The Chief Executive said the organisation has seen a lot of reforms including the turn around time of doing business where client’s access service within 30 minutes at the prestige centre, two weeks at the premium centres and four weeks for those who opt for regular services for driver’s licence.
He said the Authority would continue to introduce cutting-edge technology and innovation to transform the value chain of its activities with the aim of achieving customer satisfaction.He said the new DVLA, seeks to put the customer first in the scheme of its operations by ensuring that they are treated with respect and ensure that they receive the services within the shortest possible time urging the staff to be customer-centric.
That, Mr Busia said, is the best way to build, promote and sustain a positive image of the Authority.
He stated that the Authority is determined to maintain best practices for licensing drivers and vehicle to make the roads safe for users.He urged the staff to uphold integrity, professionalism, excellence and reliability in their work as the Authority is poised to leverage on its operations to ensure that only vehicles in good conditions ply the roads.
He also asked them to commit themselves to excellent customer service in line with the Authority’s vision of making customer satisfaction its hallmark.
He entreated drivers to have their eyes tested regularly to know the state of their vision.
Nana Kusi Appiah, PRO for DVLA Kumasi branch told the media after the visit that Mr. Busia has done tremendously well since he took office as the CEO of the Authority barely two and half years.
According to him, there has been transparency in their work and measures are still underway to give Ghanaians good service.
